When your service over a period of several days is unavailable (or at least very flacky) for a number of users, it would really be appreciated if you would at least give some kind of acknowledgement of the problem, and a time frame for when you would expect the problem to be fixed.
A Twitter account that has last been updated July of last year and a wiki Status page that states “Service information available“, with latest updates from March last year is not good enough.
I enjoy my Ubuntu One file storage, but when a problem is happening for four days, without any information given to the users, I start looking around for alternatives. We all know they are out there…
(Yes, I did file a bug report…)
En af de ting Ubuntu og Canonical (firmaet bag Ubuntu) er blevet kritiseret for gennem tide har været at Launchpad ikke har været udgivet som Free Software. Launchpad er den tekniske platform hvor Ubuntu (og efterhånden også rigtig mage andre Open Source projekter) bliver udviklet. Her er kode, blueprints, bugs og en masse andet for hvert projekt samlet.
I dag er Launchpad så blevet udgivet under AGPLv3. Launchpad er mange gange blevet lovet udgivet under en fri licens, men jeg tror mange har været lidt skeptiske og har ville se det først.
Det bliver spændende at se hvor mange nye Launchpad installationer der kommer til at skyde op rundt omkring eller om der i realiteten vil blive ved med kun at være en Launchpad, nemlig Launchpad.net.
EDIT: Søren points out that the server CDs are in fact 64 bit. However I think the point made below is still valid for the desktop CDs.
There were a few comments to my latest blog post about the lack of 64-bit CDs in the LoCo CD box, and the reduced number of Kubuntu CDs compared to the number of Ubuntu CDs.
I don’t agree with this critique. As I see it, the CDs are for handing out and passing on to people who are completely new to the Linux / (K)Ubuntu game. These people don’t necessarily know what hardware is in their computer and a question like “Do you have at 64 bit processor?” won’t make sense to them. Worst case scenario the question will make the user feel stupid (not a good starting point for a great user experience with the new software) or the user will answer incorrectly, and will end up with a CD that doesn’t work with their hardware.
Sure, support for huge amounts of ram is nice, but I still think it is rare that the average user has and needs this (yet). And the user who does need it will be aware of the difficulties, and know to either ask the person who hands out the CD or do the research of how to get 64 bit support.
As to the number of Kubuntu vs. Ubuntu CDs I know this is a issue that a lot of people feel very strongly about. But the fact is that the average user who has never used anything else than Microsoft Windows doesn’t know the difference between Gnome and KDE (or the difference between Thunderbird and Evolution or the difference between Emacs and Vi…). The big strength of FOSS is the choices. But that is also one of the weaknesses. When you come along as a new user you are in no way qualified to make the choice between several different software packages, if you have no idea what the differences is. So you need someone else to make that choice for you. And if you find out you prefer another program than the one installed by default, the solution is often not further away than Synaptic or a link on the web: install kubuntu-desktop
(This link installs kde on a Ubuntu system. If I remember correctly it needs to fetch 100MB or more and will make KDE your default desktop environment. If you don’t know what that means, you don’t need to do it.)
That is why I think it is fine that Canonical has chosen to ship more plain Ubuntu CDs than Kubuntu and no 64-bit CDs at all. It limits the number of choices that the use can’t be expected to make anyway. And if you are well informed enough to make the choice you should also be expected to know what to do to get the system you want.
Dell to Offer Ubuntu
Som ovenstående link fortæller så har Dell og Canonical (firmaet bag Ubuntu) indgået en aftale om at levere Dell desktop og laptop pc’er med Ubuntu styresystemet præ-installeret (i modsætning til at levere dem med Windows). Som jeg læser det er det indtil videre forbeholdt Dell’s kunder i USA, men fra mit synspunkt er det helt sikkert et skrit i den rigtige retning. Specielt hvis Dell ligger sig i selen for at sikre sig at der faktisk er fuld driver understøttelse under Linux på de solgte systemer. Det andet springende punkt bliver hvor stor besparelse der bliver for kunderne ved at vælge Ubuntu frem for et Windows styresystem. Men alt det vil tiden vise.
ps. På denne side (fra Dell) kan man se et interviews med Mark Shuttleworth (Canonicals stifter). Halvejs inde i interviewet er en dame ved at gå ind i lokalet. Sådan noget kan selvfølgelig ske, men det var nok ikke sket under et interview med Steve eller Bill…